Overview

SohoCloud Store respects your privacy and aims to handle personal information responsibly. This Privacy Policy explains what information may be collected, why it is used, how it may be shared and how it is protected when you use our website and VPS Hosting services.

By using www.sohocloud.store, you acknowledge this Privacy Policy and the related policies that apply to our services.

Information We Collect

We collect information that is reasonably necessary to operate our website, process orders, deliver VPS services and provide customer support.

• Account information: name, email address and account credentials.
• Order information: purchased products, order details, transaction references and service configuration information.
• Billing information: information necessary to process or verify a transaction through the selected payment provider.
• Technical information: IP address, browser type, device information, operating system, approximate usage information and website interactions.
• Support information: information you provide when contacting us regarding an order, VPS service or technical issue.

How We Use Information

Information may be used for legitimate business and service purposes, including:

• Creating and managing customer accounts.
• Processing VPS Hosting orders and payments.
• Delivering VPS access information and service details.
• Providing customer and technical support.
• Maintaining website and service security.
• Detecting and preventing fraudulent or unauthorized activity.
• Improving website functionality and service operations.
• Meeting applicable legal, accounting and regulatory requirements.

Payment Information

Payments may be processed through third-party payment providers, including PayPal where available. Payment providers may collect and process payment and transaction information according to their own privacy policies and applicable terms.

SohoCloud Store does not require customers to send complete payment card credentials through ordinary email, chat or support messages. Customers should use the secure payment method provided during checkout.

Cookies and Similar Technologies

SohoCloud Store may use cookies and similar technologies to support essential website functions, remember preferences, maintain sessions, improve website performance and understand how visitors interact with the website.

Some cookies may be provided by third-party services used by the website. Your browser may provide controls for managing or disabling cookies, although certain website functions may not work correctly when essential cookies are disabled.

VPS Service Information

When you purchase a VPS, information required to configure and deliver the service may be processed by SohoCloud and relevant infrastructure or service providers.

This may include your order reference, selected VPS configuration, operating system, service status, IP-related information and other technical information necessary to operate or support the service.

Customers are responsible for the information, applications, files and other content they place on their VPS. Customers should apply appropriate security controls and maintain backups of important data.

How We Share Information

SohoCloud Store does not sell customer personal information as a business practice. Information may be shared with appropriate third parties when necessary to provide services, process transactions, maintain infrastructure, prevent abuse or comply with legal obligations.

• Payment processors and financial service providers.
• Hosting, infrastructure and technical service providers.
• Security, fraud prevention or verification services.
• Professional or operational service providers acting on our behalf.
• Government authorities or other parties where disclosure is required or permitted by applicable law.

Third-party providers may process information under their own privacy policies and contractual or legal obligations.

Data Security

SohoCloud Store uses reasonable technical and organizational measures intended to protect customer information against unauthorized access, misuse, loss, alteration or disclosure.

No online system can guarantee absolute security. Customers are also responsible for protecting account credentials, VPS access information, passwords and other sensitive information under their control.

Data Retention

Personal information may be retained for as long as reasonably necessary to provide services, maintain business and transaction records, resolve disputes, prevent fraud, enforce agreements or satisfy applicable legal and accounting requirements.

Retention periods may vary depending on the type of information and the purpose for which it was collected.

International Data Processing

Because VPS Hosting and online payment services may involve providers operating in different countries, information may be processed or stored outside your country of residence where permitted by applicable law.

Where required, appropriate safeguards and contractual or legal requirements may apply to international data transfers.

Your Privacy Rights

Depending on your location and applicable privacy law, you may have rights relating to your personal information, including rights to access, correct, delete, restrict or object to certain processing, or request a copy of information held about you.

Requests may be subject to applicable legal requirements, identity verification and legitimate business exceptions.

Marketing Communications

Where permitted by applicable law, SohoCloud may send service-related communications necessary to manage your account, orders, VPS services, security notices or important policy updates.

Promotional communications, where used, may provide an appropriate option to unsubscribe or manage communication preferences.

Third-Party Websites and Services

Our website may contain links to third-party websites, payment services, software platforms or other external services.

SohoCloud Store is not responsible for the privacy practices of independent third parties. Customers should review the privacy policies of those services before providing personal information.

Children's Privacy

SohoCloud VPS Hosting services are intended for customers who can legally enter into agreements and use online services in their applicable jurisdiction.

We do not knowingly request personal information from children where collection would be prohibited by applicable law.

Policy Updates

SohoCloud Store may update this Privacy Policy when necessary to reflect changes to our services, website operations, legal requirements, payment processes or data protection practices.

The latest version published on this page applies from the time it becomes effective.