Refund Eligibility

Refund requests may be considered when a VPS service cannot be delivered as described on the applicable product page or when a qualifying service issue prevents the customer from reasonably using the purchased VPS service.

Eligibility is reviewed based on the order details, service configuration, delivery status, issue reported and applicable terms of the purchased service.

72-Hour Refund Review

For eligible VPS orders, customers may request a refund within 72 hours from service completion.

The 72-hour period is intended to provide time to review the VPS configuration, connectivity and basic service operation.

7-Day Money-Back for First Order

A first-time customer may be eligible for a 7-day money-back refund on the first qualifying VPS order.

This option is limited to one qualifying first order per customer and does not automatically apply to additional VPS services, renewals, upgrades or subsequent purchases.

Non-Refundable Situations

Refunds may not be available for the following situations:

• Service renewals or recurring billing periods.
• VPS upgrades or additional resources.
• Customer configuration or software-related issues.
• Customer-installed applications causing service problems.
• Violation of the Terms of Service or Acceptable Use Policy.
• Services already substantially used during the applicable review period.
• Requests submitted outside the applicable refund period.

VPS Configuration and Customer Responsibility

VPS Hosting is a configurable service. Operating systems, applications, firewall rules, software packages, websites, databases and other customer-managed resources may affect service operation.

Customers are responsible for maintaining their own applications, credentials, content, configurations and backups. Refund requests caused solely by customer-managed software or configuration may require technical review before a decision is made.

How to Request a Refund

If you believe your order qualifies for a refund, contact SohoCloud Store through the support channel provided on the website and include:

• Your order number.
• The VPS product purchased.
• The reason for the refund request.
• Relevant technical or service information when applicable.

Providing accurate order and service information helps us review the request efficiently.

Refund Review

Each refund request is reviewed against the applicable product terms, service status, order records and information provided by the customer.

Where appropriate, SohoCloud Store may first attempt to resolve a service issue, such as a configuration or access problem, before processing a refund.

Refund Processing

Approved refunds are normally returned through the original payment method where supported by the payment processor.

Processing time may depend on the payment provider, financial institution and transaction status. SohoCloud Store does not control the processing time of external payment providers.

PayPal Transactions and Disputes

Customers should contact SohoCloud Store first when they have a question or issue regarding an order so that the transaction can be reviewed and, where appropriate, resolved directly.

PayPal maintains its own dispute and buyer protection processes. Any applicable PayPal rights, procedures or timeframes remain subject to PayPal's current terms and policies. :contentReference[oaicite:1]{index=1}

Service Terms

This Refund Policy should be read together with the SohoCloud Store Terms of Service, Privacy Policy and Acceptable Use Policy. Product-specific conditions may also apply where clearly stated on the applicable product page.

Nothing in this policy is intended to limit any mandatory consumer rights that may apply under applicable law.